Our Four Promises
Four promises
We promise our customers:
1. Quality
2. Speed
3. Value for money
4. Experience
… and how we deliver on them
1. How we deliver quality
• We use a proven process from manuscript receipt to finished book.
• Staff are selected for each job based on their specialist skills.
• Our archiving is easily accessible and accurate.
• Two people check all work.
• Graduates are employed from a wide range of disciplines.
• Staff are rigorously trained.
• Our equipment and software are state-of-the-art.
• The correct hardware and software is selected for each publication.
• We have been ISO 9002 certified.
• We create robust print-ready files.
• Globally styled documents allowing easy re-purposing.
2. How we deliver speed
• We offer a FTP (file transfer protocol) site.
• We offer integrated on-screen editing.
• We have a high-speed fibre-optic, microwave internet connection.
• Work is scheduled to your requirements.
• Time zone differences mean we are working while your office is closed.
• We are experienced in communication at a distance.
• We have excellent systems.
• We send file-receipt acknowledgements.
• You can check project timelines live online.
3. How we deliver value for money
• The low NZ dollar means you get more for your money.
• Our services are exempt from sales taxes (GST, VAT, etc.) for companies outside New Zealand.
• Our high level of accuracy reduces the number of proofing rounds.
• Volume production keeps prices competitive.
• There are no hidden add-ons in our quoting.
4. How we deliver experience
• We have over 20 years experience in book production services.
• We have produced thousands of books for more than a hundred publishers.
• Our clients include independent and multinational publishers in Australia, New Zealand, the United Kingdom, Samoa, and the USA.